PRIVACY POLICY | GXN Group

1. Introduction

GXN Group Pty Ltd (hereafter "we", "our", or "us") is committed to protecting the privacy and confidentiality of the personal information we collect. As an Australian medical consumables company, we recognize the importance of your privacy and are dedicated to complying with applicable privacy laws and regulations, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant legal obligations.

This Privacy Policy outlines how we collect, use, store, and disclose personal information, and how you can access, correct, or request the deletion of your personal data.

By interacting with us or using our services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information directly from you in the course of providing our products and services. The types of personal information we may collect include:

Personal Identification Information: Name, job title, contact details (phone numbers, email addresses, mailing addresses).
Financial Information: Payment details, bank account information (for customers and suppliers).
Employment Information: For employees and potential hires – CV, resume, job application details, employment history, and qualifications.
Transaction Information: Details of products or services purchased, orders, and payments.
Communications: Correspondence with our customer service team, inquiries, or support requests.

We will only collect personal information that is necessary for the performance of our functions and activities.

3. How We Collect Personal Information

We collect personal information through various methods, including but not limited to:

Direct interactions: When you contact us via email, phone, website forms, or in person.
Transactions: When you purchase products or services, or enter into any contract with us.
Job Applications: When you apply for a position with our company.
Surveys or feedback: When you voluntarily provide feedback or participate in surveys.
Third-party providers: From suppliers, business partners, and service providers who may share your information with us.

4. How We Use Personal Information

We may use the personal information we collect for the following purposes:

To provide products and services: To process orders, deliver medical consumables, manage customer accounts, and provide after-sales support.
To communicate with you: To respond to inquiries, send important updates (including changes to our terms or policies), and provide product information.
To process payments and transactions: To facilitate billing, payments, and refunds.
To manage our workforce: For recruitment purposes, employment, payroll, and performance management of employees and contractors.
To improve our services: For market research, customer feedback, and performance reviews of our products and services.
To comply with legal obligations: To comply with regulatory requirements, including reporting obligations under Australian laws.

5. How We Protect Personal Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from misuse, loss, unauthorized access, modification, or disclosure. These measures include:

Encryption: Secure transmission of sensitive data, including financial and medical information, using industry-standard encryption protocols.
Access Controls: Limiting access to personal information only to authorized personnel who require it to perform their job functions.
Physical Security: Protection of physical records in secure environments.
Regular Audits: Periodic review of our security procedures and practices to identify and address potential vulnerabilities.

6. Sharing and Disclosure of Personal Information

We may share your personal information in the following circumstances:

With service providers: We may disclose your personal information to third-party service providers who assist us in carrying out business operations, such as payment processors, IT service providers, marketing agencies, and legal advisors. These providers are required to handle personal information in accordance with this Privacy Policy and applicable laws.
For legal and regulatory purposes: We may disclose personal information if required by law, in response to a subpoena, court order, or other legal processes, or to protect our rights, property, and safety, and those of our employees, customers, and third parties.
With your consent: We will seek your consent before disclosing your personal information to third parties for purposes other than those described in this policy.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Overseas Transfers of Personal Information

In certain circumstances, we may transfer your personal information to recipients located overseas. We ensure that any such transfers comply with the Privacy Act 1988 (Cth), including the requirements under the Australian Privacy Principles regarding cross-border data flows. We will take all necessary steps to ensure that your personal information is handled securely by overseas recipients.

8. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you, subject to certain exceptions under the Privacy Act 1988 (Cth). If you would like to:

Access: Request a copy of your personal information held by us.
Correct: Update or correct your personal information if it is inaccurate, incomplete, or out of date.
Delete: Request the deletion of your personal information (subject to legal or contractual obligations).

Please contact us using the details in Section 12 below. We will respond to your request within a reasonable time frame.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to enhance user experience and collect data about website usage. These technologies may collect information such as your IP address, browser type, and pages visited. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features on our website.

10. Retention of Personal Information

We will retain your personal information for no longer than is necessary for the purposes for which it was collected or as required by law. When personal information is no longer required, we will securely delete or de-identify it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

GXN Group Pty Ltd
Email: info@gxngroup.com
Phone: 1800 954 116
Address: PO Box 263, Elsternwick, VIC, 3185

This Privacy Policy ensures that GXN Group Pty Ltd is committed to safeguarding your personal information in line with Australian laws and best practices.